SALES TERMS & TRANSACTION PROCEDURE
These terms apply to discussions, quotations, offers, purchases, sales, and related services provided by our Company (“we”, “us”). By contacting us, requesting a quotation, or proceeding with a transaction, you (“Buyer”, “Client”) accept these terms.
If any term conflicts with a signed contract, the signed contract prevails.
Definitions (for clarity): End User: the final recipient/operator of the goods.
Controlled Goods: items subject to export/import control (e.g., weapons, ammunition, controlled parts, dual-use items, restricted technologies).
Incoterms: Incoterms® 2020 unless otherwise agreed in writing.
1. Compliance & Eligibility
1.1 Authorized Parties Only: We transact exclusively with legally registered and duly authorized entities, including companies, manufacturers, government bodies, and approved institutions in the defense, security, and high-technology sectors.
1.2 Sanctions / Embargo Compliance: We do not engage in transactions involving individuals, entities, countries, or destinations subject to sanctions or embargoes imposed by the United Nations, the European Union, and/or the Hellenic Republic (Greece) (as applicable).
We may refuse, suspend, or terminate any transaction where a sanctions risk is identified, to the maximum extent permitted by law.
1.3 Regulatory Oversight: Our operations may be subject to monitoring, inspection, and licensing by competent authorities in the jurisdictions where we operate (including Ministries of Defense and other regulators), depending on product classification and destination.
2. Controlled Goods & Licensing Requirements
Certain products (including weapons, ammunition, controlled parts, dual-use items, and restricted technologies) may require export/import licensing and approvals. Where applicable:
2.1 EUC / Import License: The Buyer and/or End User must provide a valid End-User Certificate (EUC) and/or Import License/Permission issued by competent authorities in the destination country.
2.2 Export Approval: Shipment of controlled goods may require export authorization from the competent authority in the exporting country. No shipment proceeds without verified approval, where required.
2.3 Buyer Responsibility: The Buyer is responsible for ensuring compliance with all local and national laws in the destination country, including licensing, restrictions, and approvals.
2.4 Third-Party Representation: If an agent/intermediary acts on behalf of an end user, the agent must provide:
- Written authorization and/or Power of Attorney, and
- Complete disclosure of the end user’s identity and contact details.
Transactions involving undisclosed principals are not accepted.
3. Sales Procedure (S&P Transaction Steps)
Step 1 - RFQ (Request for Quotation): The Buyer submits a formal RFQ including product details, quantities, destination, end user details (when required), and any applicable legal notes.
Step 2 - Offer: If the RFQ is accepted, we issue a written commercial offer (specs, pricing, delivery terms, and conditions).
Step 3 - Order Confirmation: After acceptance, we issue an Order Confirmation. The Buyer signs/stamps it and provides any requested supporting documents.
Step 4 - Contract: A written contract is prepared and must be signed by both parties before execution.
Step 5 - EUC / Import License (Where Required): The Buyer/end user provides EUC and/or import authorization as required for licensing procedures.
Step 6 - Down Payment: A down payment (as stated in the offer/contract) is required to secure allocation/production booking. Orders do not proceed without the down payment unless agreed otherwise in writing.
Step 7 - Optional Pre-Shipment Inspection (PSI): If requested, PSI may be conducted by a certified third party (e.g., Bureau Veritas). PSI costs and logistics are borne by the Buyer.
Step 8 - Final Payment Before Shipment: Unless otherwise agreed in writing, full payment must be received before shipment.
Step 9 - Export Documents: After payment and before dispatch (as applicable), we issue/arrange standard export documents such as:
- Commercial invoice,
- Packing list,
- AWB or BL,
- Manufacturer/OEM certificate (if applicable).
Step 10 - Delivery: Transportation responsibilities and costs follow the Incoterm agreed in writing.
4) Delivery Timelines & Delays
4.1 Licensing & Government Processing: Export/import licensing timelines are controlled by government procedures. Therefore, delivery estimates are indicative and may change.
4.2 Typical Delay Causes (Non-Exhaustive): Delays may occur due to:
- Licensing authority processing times,
- Buyer/End User delays or documentation errors,
- Late payment,
- Holidays affecting authorities/transport,
- Force majeure events.
4.3 Buyer-Caused Delay Costs: Costs caused by Buyer/End User delays may include storage, demurrage, banking/admin fees, document amendments, or reissuance costs, and may be charged to the Buyer.
4.4 Release of Goods: Unless otherwise agreed in writing, goods are released only after full payment.
5. Cancellations / Non-Refundability
5.1 Limited Cancellation Window: A confirmed order may be cancelled within five (5) calendar days only if no allocation/production has started and no regulatory procedures have been initiated. After that, cancellation is subject to the signed contract.
5.2 Cancellation Costs: Depending on the stage, cancellation may result in retention of payments to cover allocation/production, licensing, banking, and administrative costs, as defined in the contract.
5.3 Buyer Default / Inaction: Failure to complete obligations (payment, documents, acceptance of goods) may constitute breach and may result in retention of payments and additional charges as allowed by law and contract.
6. Force Majeure
We are not liable for delays or failure to perform due to events beyond reasonable control (war, embargoes, regulatory interventions, disasters, pandemics). We will notify the Buyer and mitigate where reasonable. A detailed clause will be in the final contract.
7. Governing Law & Jurisdiction
Greek law applies unless the signed contract states otherwise. Disputes fall under competent Greek courts, subject to contract dispute-resolution provisions.
8. Compliance Due Diligence
We may request EUC/import authorizations, corporate documents, authorization letters, beneficial ownership (UBO) details, and other information required for export-control compliance, sanctions screening, and banking compliance (KYC/AML).
The Buyer/End User confirms that goods are for the declared end user/end use and will not be resold, diverted, or re-exported without prior written approval and required governmental authorizations.
We may refuse, suspend, or terminate a transaction if checks are not satisfactorily completed or a compliance risk is identified, to the maximum extent permitted by law.